Terms & Privacy

Terms & Conditions

Hopefully the ordering process is straight forward and that these Terms & Conditions are fairly standard. If you have any questions about any aspect of this website, please drop me a line.
All correspondence will be treated in the strictest confidence and any query will be dealt with as follows:

I will acknowledge correspondence within 5 working days.
I aim to resolve all issues within 2 weeks from initial date of communication.
I will keep you fully informed during this process.

Statutory Rights
Please note, the following Terms and Conditions do not affect your statutory rights as a consumer.

Payment & Security
Unless by prior arrangement, no goods will be transferred until paid for in full.

PayPal is designed to be a safer way to send money online. PayPal doesn’t expose or sell your financial information to merchants. You can pay with your debit or credit card though.

Cancellation
You can cancel your contract at any time up to seven working days after the day of delivery. To do this, please e-mail or write to me. If you cancel you must return the book in unused condition to me at your own expense. This cancellation policy does not affect your legal rights.

Privacy Policy

This notice sets out what I do with your information and how I ensure its security. It also explains where and how I collect your personal information, as well as your rights over any personal data I hold about you.

This policy applies to you if you use my website or if you are interacting with me via email.

What sort of personal data do I collect?
When you visit my website or contact me via email I may collect the following information:

Web Server
I use a third party server to host my website. The website server automatically logs the IP address you use to access the website as well as other information about your visit such as the pages accessed, and the date and time of the request. The server is located in the United Kingdom.
The website server logs are used for IT security purposes. This includes analysing log files to help identify and prevent unauthorised access to our website, the distribution of malicious code, denial of services attacks and other cyber attacks, by detecting unusual or suspicious activity. This data is retained until the end of the month following the month of access and then automatically deleted.

Contact Form
When you contact me using the contact form, I collect the following information: your name, email address and any information you include in the message field. If you do not provide the mandatory information required by the contact form, you will not be able to submit the contact form and I will not receive your enquiry.
I require this information in order to be able to process your enquiry. This data is not held on our web server and is transferred to my email provider’s servers located outside the United Kingdom.

Orders
When placing an order I collect the following information: your name, email address, IP address you use to access the website, your home address, phone number and delivery address together.
I require this information in order to process your transaction. No payment details are held by me but are processed by PayPal.

Use of Your Data
Your data will only be used for the above purposes. It will not be used for marketing purposes or divulged to third-parties unless required by law. I will store your ordering and contact data data indefinitely unless you withdraw consent. If you withdraw consent it will be deleted within a month.

Cookies
My website uses cookies.
A cookie is a small text file that is downloaded onto ‘terminal equipment’ (e.g. your computer or smartphone) when you access a website. It allows the website to recognise your device and store some information about your preferences or past actions.
The cookies used are necessary to process your order through the website
For further information on cookies, please visit https://www.allaboutcookies.org
You can set your browser not to accept cookies and the above website tells you how to remove them from your browser. However, please be aware that ordering from this site may not be possible as some website features may not function as a result.